SHIPPING INFORMATION
At Aromavitality, we aim to process and ship orders as quickly as possible so you can enjoy your essential oils without delay.
• Orders are processed within 1–2 business days after confirmation.
• Delivery usually takes 3–5 working days depending on your location.
• Shipping times may vary during public holidays, busy periods, or promotional events.
Once your order has been dispatched, you will receive a confirmation message with tracking information.
DELIVERY INFORMATION
We currently deliver across Pakistan.
Our delivery partners are selected to ensure safe, secure, and timely delivery of your products.
Delivery time may vary depending on the destination city or remote locations.
Customers will receive tracking details once the order is dispatched so they can monitor the delivery status.
RETURNS POLICY
Customer satisfaction is very important to us.
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery so we can assist you.
For safety and verification purposes, we strongly recommend recording a video before opening the parcel and while unboxing the package.
In case of damage or missing items, this video may be required to process your return or replacement request.
To process a return:
• Product must be unused and in original condition
• Original packaging must be intact
• Proof of purchase may be required
• Unboxing video may be requested for damaged product claims
Once the return request is approved, we will arrange a replacement or refund depending on the situation.
PRIVACY & SECURITY
At Aromavitality, we respect and protect your privacy.
Any personal information collected during checkout or account registration is used only to:
• Process your orders
• Improve customer service
• Provide order updates and support
We do not sell, trade, or share your personal information with third parties.
All payments and personal information are protected using secure systems and encryption technologies to ensure safe and reliable transactions.
ORDER & SUPPORT
You can place orders directly through our website:
If you need to modify or cancel an order, please contact our support team as soon as possible after placing the order.
For return requests or further assistance, please refer to our Returns Policy section or contact our customer support team.
